bdwen's Privacy Policy

bdwen ("we", "our", or "the platform") operates an online gaming platform for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, process, store, and protect your personal information when you use our website bdwen.lat and related services.

This Policy applies to all services, pages, and features of bdwen.lat. By using our site or creating an account, you agree to the terms of this Policy. If you disagree with any part of this Policy, please stop using our services.

We believe privacy is a fundamental right. That is why bdwen makes the protection of every user's personal information its highest priority.

bdwen collects several categories of information that help us improve our service quality and ensure a safe gaming environment.

2.1 Identity Information

During account registration and the verification process, we may collect the following information:

• Full name and date of birth
• National ID or passport number (for age verification)
• Current address
• Email address and mobile phone number

2.2 Financial Information

To process transactions, we collect:

• bKash, Nagad, Rocket, or Upay mobile wallet numbers (only as needed for transactions)
• Deposit and withdrawal history
• Transaction amounts and dates

Under no circumstances do we collect your full mobile banking PIN, password, or account security code.

2.3 Technical & Usage Information

• IP address and device type
• Browser type and version
• Time spent on the site and list of pages visited
• Game play history and betting activity
• Login time, date, and approximate geographic location

2.4 Communication Information

When you contact support via live chat or email, the content of your messages, complaints, or requests may be stored.

bdwen collects information in the following ways:

3.1 Information You Provide Directly

You provide information directly when you open an account, update your profile, contact our support team, or fill in any form.

3.2 Automatically Collected Information

When you browse our site or play games, certain information is collected automatically through technologies such as cookies, web beacons, and log files.

3.3 Information Received from Third Parties

Transaction verification information may be received from payment processors (bKash, Nagad, Rocket, Upay), and age and identity information may be received from identity verification services.

Collected information is used only for legitimate and specific purposes. bdwen never uses your information for unnecessary or unauthorised reasons.

• Account Management: To create, verify, and manage your account.
• Service Delivery: To manage gaming features, bonuses, promotions, and VIP benefits.
• Financial Transactions: To process deposits and withdrawals and to prevent fraud.
• Customer Support: To resolve your questions, complaints, and requests.
• Security: To prevent unauthorised access, fraud, and misuse of accounts.
• Responsible Gaming: To identify excessive play patterns and provide assistance.
• Service Improvement: To analyse user experience and improve site functionality and content.
• Legal Compliance: To comply with applicable laws and regulations.
• Communications: To send important account updates, security alerts, and relevant information.

We strictly control with whom and under what circumstances your information is shared. Information may only be shared in the following limited situations:

5.1 Service Providers

Trusted partners working on our behalf — such as payment processors (bKash, Nagad, Rocket, Upay), game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, NetEnt), and technical infrastructure suppliers — receive only the information necessary to carry out their responsibilities.

5.2 Legal Requirements

Where disclosure of information is required by a court order, a lawful request from a government authority, or applicable law, we are obliged to comply.

5.3 No Sale of Information

bdwen never sells or rents your personal information for commercial purposes. All our third-party partners are required to operate under strict confidentiality agreements.

bdwen.lat uses various types of cookies that help improve your browsing experience and ensure the functionality of our services.

6.1 Essential Cookies

These cookies are essential for the core operation of the site. They store your login status, session security, and language preferences. Without these cookies the site will not function properly.

6.2 Functional Cookies

These cookies remember your preferences and settings so that you have a more convenient experience on your next visit.

6.3 Analytical Cookies

We use cookies to analyse site traffic and usage patterns. This information helps improve the site and is generally processed in aggregated form.

6.4 Cookie Controls

You can control or decline cookies by changing your browser settings. Please note that declining certain essential cookies may limit some features of the site.

bdwen uses industry-standard technologies and processes to protect your information.

7.1 Technical Security

• SSL Encryption: Our site is protected by SSL (Secure Sockets Layer) encryption, which encrypts communications between your browser and our servers.
• Data Encryption: Sensitive information is secured with strong encryption algorithms before being stored.
• Firewalls & Access Controls: Our systems are protected by advanced firewalls and access control measures.
• Regular Security Reviews: Regular tests and audits are conducted to identify security vulnerabilities.

7.2 Organisational Security

Access to personal information is granted only to staff members who need it to perform their duties. All staff are required to follow strict privacy guidelines.

7.3 Retention Period

We retain your information only for as long as necessary — for as long as your account is active and for the period required to meet legal obligations. After an account is closed, information is securely deleted or anonymised once the required retention period has ended.

7.4 Response to Data Breaches

In the event of a security breach, we will promptly notify affected users and take immediate remedial action.

As a bdwen user, you have certain important rights over your own information.

8.1 Right to Access

You have the right to know what information we hold about you. You can contact us at [email protected] at any time to request a copy of your information.

8.2 Right to Rectification

If any of your information is inaccurate or incomplete, you can request that it be corrected. Many details can be updated directly from the profile page.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, information required to fulfil legal obligations may not be immediately erasable.

8.4 Right to Object to Processing

You have the right to object to your information being used for specific purposes. An opt-out option for marketing communications is also available.

8.5 How to Exercise Your Rights

To exercise any of the above rights, email [email protected] or contact us via our 24/7 live chat. We will respond to your request within a reasonable time.

bdwen strictly provides services only to persons aged 21 or over. We never knowingly collect personal information from minors.

Age is verified at the time of account registration. If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.

bdwen may update this Privacy Policy from time to time. Changes may be necessary due to service improvements, adoption of new technologies, or changes in the law.

If any significant changes are made, we will:

• publish a prominent notice on the website;
• notify you at your registered email address;
• update the "Last Updated" date at the top of the page.

Continuing to use the site after any changes will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team is ready to assist in both Bengali and English.